I have been paying premiums on my home insure since January, but haven't got my £53 cashback yet
I have been a member of Quidco for around three years, since I saw an article in the Guardian. I have earned around £500 and it is generally very reliable and fast at payment.
Last November I took out home insure and life insure with LV, via Quidco, and £20 cashback for the home insure was paid on 16 April.
However, my expected £53 cashback for the life insure has yet to be paid and LV seems unable to sort it out.
I have been paying the premiums since January and the level of cashback was one factor in my decision to choose LV. RD, Eltham
Quidco quickly got on the case and issued us with a response within two days. A spokeswoman said: "RD's cashback has been approved and we have been advising him as regards LV's normal process for cashback for life insure. I understand his concern, though, as LV does take longer than any other merchant due to the high levels of abuse and fraud they have experienced with their offers."
It is true that LV's terms and conditions, on the Quidco site, state: "This retailer will start the confirmation process six months after the policy purchase date."
So it won't have started to validate your cashback until the beginning of June. It then advised Quidco on 26 June that the cashback is agreed and Quidco is waiting for it to arrive.
"This normally takes a further two to three months," the spokeswoman added.
We invite LV to let us know why it takes longer than any other Quidco partner to stump up the cashback.
We welcome letters but cannot answer individually. Email us at consumer.champions@guardian.co.uk or write to Brignall & King, Money, The Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number
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